Our Commitment to Your Privacy
When you contact us, book an appointment, or begin treatment, you're trusting us with information that's deeply personal.
We believe that trust extends beyond medical care. It also means protecting your privacy, being transparent about how your information is used, and giving you confidence that it will only be used to support your healthcare.
Simply put, we collect only the information we need, use it responsibly, and never sell your personal information.
What Information We Collect
Name, mobile number, email address, age, and contact details used to identify you and communicate with you.
Symptoms, consultation notes, prescriptions, diagnostic reports, and treatment history that help our doctors provide appropriate care.
Basic technical information such as browser type, pages visited, and device information that helps us improve website performance and security.
Why We Collect It
To Provide Medical Care
So our doctors can understand your condition and recommend appropriate treatment.
To Manage Appointments
To schedule consultations and coordinate follow-up care.
To Stay Connected
To send appointment reminders or respond to your enquiries.
To Improve Our Services
To understand how patients use our website and make it easier to navigate.
To Meet Legal Responsibilities
Where healthcare regulations require us to maintain records or share information with relevant authorities.
How Your Information Is Protected
We take reasonable technical and organisational measures to help keep your information secure. These include:
- Secure storage systems
- Restricted staff access
- Encrypted data transmission where appropriate
- Regular security monitoring
- Confidential handling by trained healthcare professionals
You Stay in Control
You can request to:
- View your personal information
- Correct inaccurate information
- Update your contact details
- Request deletion where legally permitted
- Ask questions about how your information is used
We aim to respond to privacy-related requests within 15 working days.
Frequently Asked Questions
Yes. Your information is only accessed by authorised healthcare professionals and trusted service providers involved in your care.
No. We do not sell your personal or medical information.
Only where appropriate, with your consent or as permitted by applicable laws.
So we can contact you regarding appointments, treatment-related communication, or your enquiry.
Where legally permitted, yes. Some healthcare records may need to be retained to comply with applicable regulations.
Updates to This Policy
If we make significant changes to this policy, the latest version will always be available on this page with an updated effective date.
Effective Date: January 2026
Questions About Your Privacy?
If you have any questions about how your information is collected or used, we're happy to help.
TB Clinic is operated by UshaPrakash Health Care Private Limited
Because Trust Is Part of Good Healthcare
Protecting your privacy is just as important to us as providing quality medical care. Every conversation, consultation, and medical record is handled with the respect, confidentiality, and professionalism every patient deserves.